The looming AI disruption narrative has dominated workforce conversations - with doomsday predictions of millions of jobs being made obsolete. But for IBM's CHRO Nickle LaMoreaux, the real crisis isn't autonomous automation, but an imminent global talent shortage.
"There simply isn't enough human capital to sustain the jobs that need doing," LaMoreaux stated at SXSW. "With plummeting birth rates, AI may be the only viable solution for plugging critical skills gaps."
Rather than fixating on feared job losses, she believes the focus should be strategizing for "job change" - leveraging AI to augment human capabilities for greater productivity and impact.
The AI Career Accelerant
Far from being displaced, LaMoreaux sees AI as a career accelerant, especially for early talents. "Instead of grinding through transactional tasks, new hires can use AI tools to rapidly build expertise for higher-value work," she explained.
This "short-circuiting" of the learning curve could boost engagement and retention as employees unlock opportunities to contribute more meaningfully from day one. Roles and responsibilities will inevitably shift, but Human+AI collaboration creates new upsides.
At IBM, generative AI is already streamlining HR workflows while serving as the initial touchpoint for its 250,000 global employees. AI handles policy queries, certification tracking, compensation calculations and more - freeing human personnel to prioritize more strategic, value-additive initiatives.
Embedding Ethics and Equity
But as AI's footprint expands, safeguarding against bias and promoting transparency is critical according to LaMoreaux. At IBM, all AI deployments are "explainable" with public-facing disclosures of its real-time applications.
"We have a strict policy that AI recommendations never make final decisions, only augment the human decision-maker," she added. "Especially for talent processes, we're hyper-vigilant about factors like degree bias creeping in versus our skills-first hiring philosophy."
Each organization must carefully assess their AI governance needs based on culture, values and compliance requirements. But by being proactive to uphold ethics while capitalizing on AI's potential to boost productivity and human potential, companies can rewrite workforce narratives.
Forward-thinking leaders have a choice: Be paralyzed by disruption fear? Or catalyze the Human+AI workforce evolution to elevate your business's competitive edge. The future awaits.
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